Cancellation & Refund Policy

JustFitIn – Refund, Exchange & Cancellation Policy

At JustFitIn, we believe in a smooth, transparent, and customer-first shopping experience. If something doesn't work out, we're here to help with easy returns, exchanges, and clear refund guidelines.

1. Risk-Free Return (First Purchase Only)

Trying JustFitIn for the first time? Don’t stress. If the product or size doesn’t meet your expectations, our Risk-Free Return policy covers you.

Valid only on your first purchase.
Not applicable on Thermals, Athleisure, Free Gifts, Clearance Sales, Electric Toothbrushes, and Accessories like Earphones.

2. Innerwear – Return, Exchange & Refund Policy

First-time customer? We offer a 15-day return or exchange on your first innerwear order, as part of our 100% Satisfaction Guarantee.
Tried a bundle pack? Please try only one item. If the remaining items are unused and unwashed, you’re eligible for an exchange.
Products must be returned in original condition – unworn, unwashed, and with tags and packaging intact.
Not satisfied with the resolution? We'll refund the product amount, excluding shipping.

Refund timelines:

Prepaid Orders – Refunded to the original payment source within 15 business days.
COD Orders – Refunded as a Gift Card valid for future purchases (no expiry).

❗ Items purchased using Gift Cards are only eligible for exchange, not refund.

3. Outerwear – 15-Day Easy Returns/Exchanges

Enjoy hassle-free returns or exchanges within 15 days of delivery for all outerwear.
Not applicable on Thermals, Athleisure, Accessories, Clearance Sales, or Special Sale Events.
Prefer a refund instead of an exchange? We’ll issue a product-only refund (shipping fees are non-refundable).

Refunds follow the same timelines and methods as above.

To initiate a return/exchange:

Contact support at support@justfitin.com within 15 days of delivery.
Provide your order number, product photos, and invoice.
We will arrange pickup within 7 days. Ensure the product is in original condition with all tags, barcodes, and packaging intact.

If we are unable to fulfill the exchange due to stock unavailability, a refund will be initiated instead.

4. Non-Eligible Return/Exchange Scenarios

We will not be able to accept your return/exchange request if:

The item is used, washed, or damaged.
The product is returned without original packaging, tags, or accessories.
The item is returned after 15 days of delivery.
The product is purchased with a Gift Card (eligible for exchange only).
Return is initiated without confirmation from our support team.

5. Return & Exchange Process

Do not ship any product without prior confirmation.
Once received, products go through quality checks.
We’ll notify you via email/SMS once your request is accepted or rejected.
For pincode areas not serviceable by courier, we’ll request self-shipping. Courier charges up to ₹70 will be reimbursed (share the shipping receipt with us).

Note: ₹99 shipping charge will apply for any repeat return/exchange on the same order.

6. Quality Assurance & Defects

We uphold high product quality standards. In rare cases of a defect (beyond normal wear and tear):

Contact us within 30 days of delivery.
Email: support@justfitin.com.
Include: Order number, product style code, size, color, and clear images of the defect.

7. Cancellation Policy

Orders can be cancelled only within 12 hours of placement, if not shipped.
Once shipped, cancellation is not possible.

8. Campaign & Sale Terms (e.g., Clearance, Black Friday, Undiependence, etc.)

Innerwear during sales: Return/Exchange allowed only on first purchase.
From the second purchase onward, no return/exchange is applicable on innerwear.
Outerwear during sales: No returns allowed. Exchanges within 15 days are permitted.
If exchanging with a higher-value item, pay the price difference. Refunds for lower-value swaps take 7–10 business days.
Color preferences during exchange are subject to availability and may be chargeable.

9. Payment Partner Campaigns – SNAPMINT

Cashback is valid only on the first Snapmint transaction per user.
Valid between 08 Feb – 20 Feb (Campaign Period).
Cashback is credited to the Snapmint wallet on the day the final EMI is paid, only if all payments are made on time.
In case of refunds or cancellations, cashback eligibility will be voided.
Partial refunds will result in proportionate cashback.

If you have any concerns or queries, feel free to contact our customer care:
📧 support@justfitin.com